Refund policy
Due to the nature of our products, All sales are final and there will be no returns, refunds, or exchanges.
Claims
We have added this section to help resolve any external damages made out of our control. Although it is stated that we do not accept returns or exchanges, we want to understand your situation and do our best to serve you.
- To claim a “lost shipment”, please allow at least 1 week after the estimated delivery date to email us and to discuss further action. Any claims made before the estimated delivery date or under 1 week after estimated delivery will not be approved.
- For any damages caused during shipment, please email us (be.simplyeu@gmail.com) within 48 hours upon receiving the package and provide photos of all products affected. Any claims made passed the 48-hour period will not be approved.
Damages and issues
Please inspect your order upon receiving them and contact us immediately (within 48 hours) if the item is defective, damaged, or if you received the wrong item so that we can evaluate the issue and take further action.
Exceptions
The following information only applies to specific circumstances:
For items that are different than those described on the listing, please email us right away. You have within 14 days to ship only approved returns after you have contacted us. For more details, please see the “CLAIMS” section under the Refund or Shipping Policy.
To be eligible for an incident return, a photo and a proof of purchase/invoice must be provided and your item must be in the same condition that you received it or unused and in its original packaging.
To make a claim, you can contact us at be.simplyeu@gmail.com. If your claim is approved, we will send you a return shipping label via online/email and instructions on how and where to send your package. Items sent back to us without first requesting a claim will not be approved. For more details, please see the “CLAIMS” section under the Refund or Shipping Policy.
For other questions/inquiries, email us at: be.simplyeu@gmail.com.
Non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders, personalized items, or custom commissions). We also do not accept returns for any hazardous materials (such as broken glass, metal, or liquids). Please get in touch with us if you have questions or concerns about your specific item.
All sales are final.
Exchanges (for approved items only)
Exchanges can only be made on approved, unused or undamaged, items. The fastest way to ensure you get what you want is to return the item you have (please provide proof for the item returned), and let us know which item you would like to exchange it with via email (must be of the same value — if less, exchange will still be fulfilled but no refunds will be made). Once the return is received in its original condition, we will review and contact you and ship the item within 1-4 business days.
Refunds (for approved items only)
We will notify you once we’ve received your return. All purchases must be returned in its original condition to be refunded. If approved, you will be refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.